Dream it! Achieve it!
About me!
I have been fortunate to live a permanent vacation in the hospitality industry that has enriched my life and fulfilled my little girl's curiosity. It has also taught me how to give back from experiencing diversity and create exceptional experiences and lifelong relationships.
I am resilient and focused on solutions. I enjoy solving problems, troubleshooting issues, and think outside the box. I thrive in team settings, and I think my ability to communicate with others effectively is what drives my ability to solve a variety of problems.
I am a driven doer with high standards!
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Outside of work, I'm passionate about fitness. I put a high priority on my health. I love to travel and dance. May have been called a fashionista. My favorite genre is period-drama.
EXPERIENCE
2022 Dec - Current
Senior Director
MARRIOTT INTERNATIONAL
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Senior Director Future Property Management
2022 Jan - 2022 Dec
General Manager
RADISSON HOTEL AMERICAS
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General Manager for Radisson Hotel Salt Lake City Downtown. 381 rooms, Full Service Hotel w/ 15K square feet of meeting space
2020-2021
Opening General Manager
LEGACY VENTURES HOTELS
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Opening General Manager for the new-build Hyatt House Atlanta Perimeter Center. Extended stay Hotel
2017-2020
Opening General Manager
STONEBRIDGE COMPANIES
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Opening General Manager for the new-build Residence Inn by Marriott Seattle Downtown Convention Center. Extended stay upscale hotel featuring 302 suites with 7,000 SQFT of meeting space and full service bar.
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Managed $23 million total annual revenue
2014-2017
General Manager
INTERSTATE HOTELS
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Managed a 226 key urban Courtyard by Marriott Vanderbilt with F&B restaurant and 1,500 SQFT of meeting space
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Managed $14 million total annual revenue
1996-2014
General Manager
Assistant General Manager
Front Office Manager
Opening Front Office Manager
Front Desk Manager
Resident Services Supervisor
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MARRIOTT INTERNATIONAL
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Courtyard Atlanta Airport South - Atlanta, GA, USA
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Miami Airport Marriott - Miami, FL, USA
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JW Marriott Buckhead Atlanta - Atlanta, GA, USA
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St. Kitts Marriott Resort & Casino - St. Kitts & Nevis
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Budapest Marriott Hotel - Budapest, Hungary
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Millennium Court Marriott Executive Apartments - Budapest
CERTIFICATIONS
Cornell University
Food & Beverage Management
Marriott International
Access Edge, Sales Certification
Marriott International
Revenue Management Certification
ServeSafe
Food Safety Management Certification
myTestimonials
Garry Jamison
Concierge, JW Marriott Nashville
“I had the pleasure to witness ZsuZsa' drive, passion and strong leadership to make our hotel better everyday. Zsuzsa's professionalism and knowledge of the hotel industry allowed all departments to work together as a team united in excellence. Zsuzsa is a strategic and systems thinker who is usually ahead of the current trends.”
Monica Esmonde:
Sales Manager, Hyatt House Nashville Downtown
“I am lucky to have worked with Zsuzsa Nagy. My experience as a sales manager has been immensely rewarding, I have been promoted three times because of my sales records. I attribute my success to Zsuzsa who taught me sales strategies. As a team leader she is highly adaptable, encouraging and supportive, and an effective leader. She had a positive attitude and desire to produce quality work.”
Ye-hyeong Kong
Accounting Manager, Evolution Hospitality
“I've had the privilege to have Zsuzsa as my first boss when I worked at Residence Inn by Marriott. At the time, I had very little experience and knowledge about the hospitality industry and the job, but Zsuzsa had patiently taken time and effort to make every moment a learning opportunity. She not only taught me everything to do the job, but also made sure I understood the reason and importance behind each job. With years of variety of hotel managing experience, Zsuzsa knows answers to all things for all departments. Yet she remains humble and open to new ideas to bring improvements and change. Until today, Zsuzsa is my favorite boss and a mentor who continues to challenge and support me in my career”
Jane Gomez
VP Of Hotel Operations, Stonebridge Companies
“Zsuzsa is a passionate, dynamic leader with proven results. She excels at what she does.”
Celeste Berke Knisely
Regional Director of Sales, Stonebridge Companies
"Zsuzsa is one of those rare leaders who are well versed in every department within an organization. I had the pleasure of working with her as she opened a big box hotel in Downtown Seattle. Faced with challenge after challenge, in a high turnover market, she always showed up for her team! She's willing to work any position, not afraid to make hard decisions, and enjoys a challenge.
Zsuzsa is gifted in juggling many hats and has an eye for sales - which #1, drives all aspects of a business and the bottom line. She knows that sales have to happen to keep a business afloat, and she is no stranger to rolling up her sleeves when needed. She jumped in feet first to fill sales openings, answering leads, responding to clients, and keeping the customers as her #1 priority - all while juggling F&B operations. Zsuzsa has a warm heart and passion for providing a luxury and personal experience to her staff and clients. She is one of those people who get noticed when they walk into a room. She has the grit and tenacity to take risks when many would play it safe. Now, that's someone I want on MY TEAM!
If you are looking for a firm - a well-rounded - operational leader with a deep understanding of multiple departments, Zsuzsa is your missing link".
mySkills
Microsoft ExCel - Advanced
Microsoft Word - Advanced
Power Point - Proficient
Adobe - Proficient
Hungarian - Mother Tongue
English - Fluent
myExpertise
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Budget & Financial Planning
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Change Management
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Positive Owner & Customer Relations
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Food & Beverage Management
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Recruitment & Retention
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Training & Development
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Sales & Marketing
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Revenue Management
​Technologies
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Revenue Management Applications: One Yield, MARSHA, PMS, FOSSE, FIDELIO, ProfitSage
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Sales Applications: Hotel Sales Pro, One Source/CITY, SFAWeb
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POS Systems: MICROS Symphony
